Qualification : BA , B.ScExperience : Freshers , Experience
Job Location : Hyderabad
Job Role : Product Quality Analyst
Responsibilities:
# Investigate, identify, and prevent/remove product quality issues by reviewing accounts, transactions, user-generated content, advertisements, local business listings, and/or search results in order to enforce product-specific policies.
# Identify market trends, identify product vulnerabilities, and recommend strategy adjustments based on market trends and patterns.
# Lead and participate in special projects/initiatives: innovate and implement large-scale quality improvements to processes and/or systems by conducting data analyses and making recommendations, troubleshooting technical issues, and refining processes around customer support and product expansion. Increase efficiency through processes and system enhancements.
# Manage and respond to escalations from internal and external parties within designated service levels as appropriate.
# Collaborate with cross-functional groups such as Engineering and Product by exposing product vulnerabilities and providing feedback on systems/tools/process in order to increase automation while providing a better experience for our users.
Area of Work:
The Product Quality Operations (PQO) team protects Google's users. We define and communicate product policies, and we defend Google's integrity by fighting spam, fraud and abuse across Google products. The PQO team ensures product quality for the company's expanding base of advertisers, publishers and users in more than 40 languages. We partner with Engineering to combat fraud and abuse across major products like Search, AdWords, AdSense, Google+, Wallet, and Maps. PQO team members are motivated to find innovative solutions and use technical know-how and proactive communication to work across functions to defend the user.
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