GE Capital Walkin Drive for Freshers as Non-voice Process

Qualification  :  Any Graduate

Experience     : 0 - 1 Years

Job Location   : Hyderabad

Job Role        :  Non-voice Process

Responsibility:

# Receive and respond to inquiries from both internal and external customers
  
# Research to determine appropriate resolution steps as per SOP/ policies/parameters using GE systems
  
# Maintain customer records in accordance with policies and procedures.
  
# Maintains an effective follow-up process to ensure the completion of commitments to customers

# Provide Customer with product and service information
  
# Follow-up on customer inquiries and resolve
  
# Recognize, document and alert the supervisor of trends in customer calls.
  
# Recommend process improvements.

Requirements:

# Excellent communication skills is a mandate
  
# Should be 10+2/Graduates
  
# 0 to 12 months of customer service experience in any industry
  
# B.Tech and MCA graduates are not eligible
  
# Freshers , Immediate Joinees.

Desired Characteristics:

# Prior experience in back office operations
  
# Should be Customer Service Centric
  
# Excellent English comprehension Skills
  
# Working knowledge of Computers
  
# Professional etiquettes and ability to work with a Team
  
# Should be willing to in shifts (Standard shift 08:00 am to 10:00 pm IST)
  
# Should be open to Change
  
# Minimum of 18 years of age

Hiring Process:

# Reading Comprehension Assessment Test
  
# Typing Test
  
# Personal Interview
  
# Voice & Accent Round
  
# HR Round
  
# Opts Round

Walkin Details:

Walkin Date: 7 - 8th October 2013

Walkin Time: 2 PM - 7 PM

Venue:

GE Global Servicing,

I Labs, Hyderabad Technology Centre,

Plot no 18, Software Unit Layout,

Opp: Inorbit mall, Hitech City,

Madhapur, Hyderabad- 500081.

Contact Person: Dora/ Rozina