Qualification : BE , B.TechExperience : Fresher
Job Location : Bangalore
Job Role : Technical Support Engineer
Responsibilities:
# Work from a standard protocol, utilizing a documented process to respond to customer issues
# Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
# Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
# Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
# Collaborate across teams to resolve issues and help reproduce issues in lab environment
Profile:
# Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
# Experience with technical support and/or hardware and software computing, storage, and peripheral devices
# Knowledge and/or experience with updating Knowledge Management systems
# Passion for technology
# Eager, quick learner with strong team-work spirit
# Excellent oral and written English communication skills
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