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HP India Recruitment for Fresher as Technical Support Engineer

Qualification  :  BE , B.Tech

Experience     : Fresher

Job Location   : Bangalore

Job Role        : Technical Support Engineer


# Work from a standard protocol, utilizing a documented process to respond to customer issues

# Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems

# Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues

# Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement

# Collaborate across teams to resolve issues and help reproduce issues in lab environment


# Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields

# Experience with technical support and/or hardware and software computing, storage, and peripheral devices

# Knowledge and/or experience with updating Knowledge Management systems

# Passion for technology

# Eager, quick learner with strong team-work spirit

# Excellent oral and written English communication skills

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