HCL BPO Jobs Walkin Drive for Tech Support

Qualification: Any Graduate , Any Post Graduate

Experience: 0 to 5 Years

Job Location: Noida

Job Role: Technical Support / Customer Support Executive

Responsibilities:

# Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected)

# Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers' perception of BT and deliver an outstanding experience. (Customer Connected)

# Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart)

# To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line)

# Make things simple for the Customer, and the business, by using common sense and clear & concise communication.

# Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance)


Facilities:

# Pickup and Drop by AC cabs

# Biannual Appraisal

# Growth Opportunities within HCL BSERV and other divisions of HCL through IJP

# Overtime allowance.

# Process allowance over and above the CTC

Profile:

# Highly confident communicators with excellent interactive ability

# Tailors tone and communication style to the customers needs

# Speaks standard business English in a neutral accent with no mother tongue influence.

# Keyboard & PC Literate (Knowledge of keyboard and mouse, Navigation of system applications with data input)

# User level knowledge of Microsoft operating systems is required, including simple networking and wireless

# User level knowledge of Apple Mac operating systems or ability to learn is desired

# Advanced diagnostics experience with Microsoft and Apple products is an advantage

# Advanced home networking diagnostics and network security is an advantage

#. User level knowledge of Smart Phones, Smart Tablets and similar devices is required

# Diagnostic experience with Smart Phones, Tablets and similar devices is an advantage.

# External - Experience in an international call centre environment.


Walkin Details:

Walkin Date: 16-21st September 2013

Time: 10 am to 4 pm

Note: Please mention Reference/Source Priyanka Sengar on top of your resume.

Venue:

HCL Technologies
A-22, Sector 60, Noida
Contact Person : Rashmi Negi