Job Description:# Provide superior customer experience on calls to American Express Card Members
# Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
# Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
# Deliver to the Employees, Customer and Shareholder metrics as per goals.
# Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
# Adherence to quality and compliance guidelines.
# Ability to take quick decisions and respond to Customer inquiries.
Job Location: Gurgaon
Experience: Freshers
Position: Customer Service Associate
Desired Profile:
# Technical Bent of Mind and Keen Interest in Computer/Internet Technology.
# Sound knowledge of Mobile Applications/Operating Systems.
# Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
# Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
# Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
# Demonstrated Dependability/Self Motivating Skills.
# Change Management Ability.
# Demonstrated Ability to Work effectively within a Team Environment as well as independently.
# Proven Analytical and Problem Solving with a strong attention to Detail.
# Workable knowledge of MS Office Applications (Word, Power-point, Excel)
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