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American Express Hiring for Customer Service Associate

Job Description:

# Provide superior customer experience on calls to American Express Card Members

# Resolve all customer queries and follow established problem ticket recording procedures as appropriate.

# Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.

# Deliver to the Employees, Customer and Shareholder metrics as per goals.

# Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.

# Adherence to quality and compliance guidelines.

# Ability to take quick decisions and respond to Customer inquiries.

Job Location: Gurgaon

Experience: Freshers

Position: Customer Service Associate

Desired Profile:

# Technical Bent of Mind and Keen Interest in Computer/Internet Technology.

# Sound knowledge of Mobile Applications/Operating Systems.

# Knowledge about Social Media Channels like Face book, Twitter, Foursquare.

# Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.

# Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.

# Demonstrated Dependability/Self Motivating Skills.

# Change Management Ability.

# Demonstrated Ability to Work effectively within a Team Environment as well as independently.

# Proven Analytical and Problem Solving with a strong attention to Detail.

# Workable knowledge of MS Office Applications (Word, Power-point, Excel)

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