Company : Capgemini
Job Position : System Admin
Experience : 0 - 3 Years
Qualification : Any Graduate/PG
Job Location : Kolkata
Job Description : Command & Control - 0 to 3 year - Kolkata
Industry Type: BPO/ITES
Role: System Admin
Functional Area: Network Administration, Security
Job Description :
Role Description :
• Perform Alert management using infrastructure monitoring / management tools
• Perform Ticket queue management to ensure right ticket is been responded / resolved by right resolving group
• Act as the central point of contact and escalation for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages. Operating 24x7 on a global scale
• Use the business service management tool set to prioritize incident resolution based on commercial impact. Act as incident owner for all these issues and use an incident management system to track all corrective actions taken
• Perform scheduled systems checks round the 24 – hour cycle and daily support handover at the beginning and end of every shift
• Record complete and accurate information in the shift log for each critical alert received during shift
Desired Profile :
Experience – Essential
• Knowledge of ITIL processes
• Exposure to monitoring systems
• Team player with ability to work under pressure
• Fluent in English
• 0 – 36 months
• 24x7 shift
Experience – Desirable
• Knowledge of Incident reporting packages
• Experience of service monitoring
• Previous experience in operations arena
A broad understanding of the elements that comprise the enterprise IT infrastructure is required. These elements include the following;
• Server hardware
• Operating systems (Windows 2000/2003 Sever, Unix, AS/400)
• Network Protocols (TCP/IP, SNMP/MIB, DSN, DHCP)
• Databases (MS SQL 2000, Oracle 9i, Sybase)
Contact Details :
Name: Pratyay Dasgupta
Capgemini
Email : pratyay.dasgupta@capgemini.com
Industry Type: BPO/ITES
Role: System Admin
Functional Area: Network Administration, Security
Job Description :
Role Description :
• Perform Alert management using infrastructure monitoring / management tools
• Perform Ticket queue management to ensure right ticket is been responded / resolved by right resolving group
• Act as the central point of contact and escalation for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages. Operating 24x7 on a global scale
• Use the business service management tool set to prioritize incident resolution based on commercial impact. Act as incident owner for all these issues and use an incident management system to track all corrective actions taken
• Perform scheduled systems checks round the 24 – hour cycle and daily support handover at the beginning and end of every shift
• Record complete and accurate information in the shift log for each critical alert received during shift
Desired Profile :
Experience – Essential
• Knowledge of ITIL processes
• Exposure to monitoring systems
• Team player with ability to work under pressure
• Fluent in English
• 0 – 36 months
• 24x7 shift
Experience – Desirable
• Knowledge of Incident reporting packages
• Experience of service monitoring
• Previous experience in operations arena
A broad understanding of the elements that comprise the enterprise IT infrastructure is required. These elements include the following;
• Server hardware
• Operating systems (Windows 2000/2003 Sever, Unix, AS/400)
• Network Protocols (TCP/IP, SNMP/MIB, DSN, DHCP)
• Databases (MS SQL 2000, Oracle 9i, Sybase)
Contact Details :
Name: Pratyay Dasgupta
Capgemini
Email : pratyay.dasgupta@capgemini.com