Job Designation :Customer Service-Email Management Team
Experience: 0 – 1 Years
Responsibilities
To respond and resolve to customer queries received on e-mail
Ensure quality parameters are met with every response sent to customers
Liaise with various branches / departments for complete resolution of customer query / complaint within committed TAT
Requirements
Candidate must possess at least a Bachelor of Art, Bachelor of Commerce, Bachelor of Science , Bachelor of Business Administration, Bachelor of Engineering/Technology, Master of Commerce or Master in Business Admin/Post Graduate Diploma in Business Administration/Post Graduate Program in Management in any field.
Required skill(s): good oral, written communication.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in Customer Service or equivalent. Job role in Customer Service – General or equivalent.
5 Full-Time positions available.
Graduate with Min 1-2 years experience in customer service / overall banking.
Should have knowledge of banking operations, procedures and systems.
Should have good oral and written communication skills
Strong knowledge of liability products, Process and Finware.
Location: Chennai
About us :
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an ‘in principle’ approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI’s liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of ‘HDFC Bank Limited’, with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.
HDFC Bank began operations in 1995 with a simple mission: to be a “World-class Indian Bank”. We realised that only a single-minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal.
It is extremely gratifying that our efforts towards providing customer convenience have been appreciated both nationally and internationally.
HDFC Bank recognizes the importance of good corporate governance, which is generally accepted as a key factor in attaining fairness for all stakeholders and achieving organizational efficiency. This Corporate Governance Policy, therefore, is established to provide a direction and framework for managing and monitoring the bank in accordance with the principles of good corporate governance.
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