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Capital IQ - Hyderabad - Technical Support Engineer

Name Of The Company: Capital IQ
Experience: 0 – 2 Years
Job Title: Technical Support Manager
Location: Hyderabad
Education:UG – B.Tech,B.E. – Computers
Job Description:
Be our clients’ savior whenever our software doesn’t behave itself and our first-level support folks are stumped.
Bestow your technical wisdom upon clients and colleagues, while learning lots more.
Assist clients with macros, and large-scale deployment planning & scripting.
Analyze patterns of client issues and work with the development team to design long-term solutions.
Work both independently and as part of a team, and suggest improvements to our products and work processes.
Be exposed to every area of our company – software development, financial modeling, account management and sales team.
Work on macros using VBA for Excel
Desired Profile:
A graduate from computer science with 0-2 years of experience.
A general technology enthusiast and guru, with a mastery of Windows and a working knowledge of Excel.
A patient, analytical problem solver with a “can do” attitude.
A professional communicator. Be well spoken and have a strong phone presence. Be a good writer, highly proficient with grammar, spelling, and punctuation. Be able to adjust your language to reflect your audience’s level of technical savvy.
A highly motivated self-starter. Other companies may say this, but we actually mean it. You’ll be expected to take initiative and get stuff done without micromanagement.
Familiar with or interested in learning about the financial markets.
Required: B.Sc (Computer Science)
MBA (Major Systems)
M.Sc. (IT)
Company Profile:
Capital IQ, a Standard & Poor’s Business, is a leading global investment and financial information solutions provider. The Capital IQ Platform, our unique combination of global private and public market data and software applications, is used by over 4200 leading financial institutions to draw deep market insights, generate better ideas, optimize relationships, and simplify work flow. The Hyderabad Research team powers the platform with all the required data and the tech team develops the tools that help research and work flow management.
Contact Details:
Executive Name: HR
Email ID:
Reference ID: TPS0511

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