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Magna Infotech Pvt Ltd - Bangalore - Help Desk

Name of the Company: Magna Infotech Pvt Ltd
Experience:0 – 5 years
Job Title: Help Desk Executive
Location: Bangalore
Education:UG – B.Sc – Any Specialization,B.Tech,B.E. – Any Specialization,BCA – Computers
Compensation: Food coupons,Shit Allevences
No Of Openings: 50

Job Description:

Providing support for LAN infrastructure ( desktop, and laptop troubleshooting )
Troubleshooting on Windows XP OS issues
Outlook configuring and troubleshooting on all kind of issues in Outlook which include creating .pst, adding different mailbox to user.
Providing support for VPN using dial-up connection, wireless connection and broadband connection
Providing support for Outlook Web Access
Providing support for the Blackberry Enterprise Server
A very good understanding of the Corporate network connection
This is for an enterprise level troubleshooting wherein you’ll be the part of the team who will be providing technical support to the internal employees, clients and vendors of client across the globe.
Desired Profile:
Advanced knowledge of Sybase and Oracle.
Advanced knowledge in backup and restore mechanisms
Hands on experience in Sybase Replication and Oracle RAC environment
Unix Shell scripting
Working knowledge on PL/SQL
A solid understanding in system management disciplines and ITIL processes. ITIL foundation certification is preferred.
Knowledge of ’best practice’ processes in infrastructure monitoring.
Strong interpersonal skills and ability to deal successfully with all levels of customers and staff
Ability to set clear achievable goals, set priorities and meet deadlines
Ability to challenge existing processes and procedures
Experience in basic database performance tuning.
Be customer focused and have skills in dealing with competing priorities between business and BAU cost minimisation.
Good knowledge of Unix operating systems, capable of OS level scripting
Demonstrates an understanding of business operations, processes and system requirements. Experience in Financial industry and Banking industry is preferred
Experience in implementing and administering of centralised database monitoring and alerting tool – Grid Control
Desired Experience
Excellent verbal communication and written communication skills
Strong negotiation and influencing skills
Ability to work autonomously and as a team member of an international support group
Ability to manage external service providers and contractors
Excellent knowledge in supporting and providing service to end users
Sound problem solving and analytical skills
Relevant degree or equivalent experience
About the company:

Magna Infotech is a premier provider of IT services to clients worldwide. Incorporated in Danbury, CT – USA since 1995, Magna offers unique solutions to build, integrate and manage IT systems across a broad spectrum of industry.
Magna Infotech is an associate company of asset based $1 billion Nagarjuna group of companies.
Magna Infotech is an ISO 9001:2000 certified i.e a CMM Level 3 company that offers unique solution to build, integrate and manage IT systems across a broad spectrum of industry by using a combination of on-site, off-shore methodology.
It has offices in Europe (UK, France), USA (Danbury, CT) and India (Bangalore and Hyderabad) including it is own state of the art development center in Hyderabad.
Contact Details:
Executive Name: Vinod kumar
Email ID:

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