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Delhi International Airport Pvt Ltd - Delhi - Customer Care

Name Of Company:Delhi International Airport Pvt Ltd
Experience:0 – 3 Years
Job Title:Customer Care Coordinator
Education:UG – Graduate – Any Specialization, IHM
Job Description:
Maintain high standard of Customer Care, passenger flow and Queue Management
Liaise closely with the various agencies to ensure airport facilities is available
Assist during Airport Emergencies and Terminal Evacuation, prompt response to Customer complaint
Provide face to face passenger interaction
Assist special needs passengers
Desired Profile:
Qualification:Graduation / IHM
Good communication skills
Presentable with pleasing personality
Understanding of the roles of regulatory agencies within an airport environment
Company Profile:
DIAL is a joint venture consortium of GMR Group (54%), Airports Authority of India (26%), Fraport & Eraman Malaysia (10% each). GMR is the lead member of the consortium; Fraport AG is the airport operator, Eraman Malaysia – the retail advisors.
In January 2006, the consortium was awarded the concession to operate, manage and develop the IGI Airport following an international competitive bidding process. DIAL entered in to Operations, Management and Development Agreement (OMDA) on April 4, 2006 with the AAI. The initial term of the concession is 30 years extendable by a further 30 years
Besides upgrading the existing terminals, DIAL has already commissioned a new runway 11-29 at IGI Airport on September 25, 2008. It has also inaugurated the new domestic departure terminal 1D (T1D) on 26th February, 2009. T1D will increase the capacity of domestic departures to 10 million passengers per annum.
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