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CONVERGYS India Services Pvt Ltd - Delhi - Technical Support

Name of the Company:CONVERGYS India Services Pvt Ltd
Experience:0 – 2 Years
Job Title: Technical Support Officer
Location: Delhi/NCR
Education:UG – B.A – Any Specialization,B.B.A – Management,B.Com – Commerce,B.Sc – Any Specialization,BCA – Computers,Diploma – Any Specialization,PG – Any PG Course – Any Specialization
Job Description:
Receive, analyze, monitor and resolve PC telephoneand network problems of Convergys Employees Globally.
Assist all end users with general computer operation and desktop application software questions and problems.
Troubleshoot end user PC problems of all complexity, often requiring in-depth examination of underlying PC, OS, configurations, application software and extensive research.
Responsible for troubleshooting applications conforming with protocol layers with the appropriate applications group to troubleshoot and resolve.
Basic Server administration to include user account administration, backups, and non complex application software administration System administration and programming of Voice PBX and adjuncts, including day to day installation of phone sets, moving extensions, configuring call appearance, and setting up voice mail.
Desired Profile:
Candidate must have excellent communication skills.
Candidate must have good knowledge about technologies.
Candidate must be willing to work in 24/7 environment.
Candidate must have completed the Graduation. Only BCA/ BSc/ B.Com/ BBA/ Technical Diploma Candidates can apply.
B.E/ B.Tech Candidates DO NOT have to apply.
Company Profile:
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.
Contact Details:
Executive Name: Shruti Walia
Convergys India Pvt Ltd
Vipul Agora, 4th Floor,
Sector 28, Chakarpur,
MG Road
Near Sahara Mall
Telephone:91 124 257 3901

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