Experience:0 – 1 Years
Job Title:HR Executive
Location: Chennai
Education:UG – Any Graduate – Any Specialization,PG – MBA,PGDM – HR,Industrial Relations
Compensation: Rupees 1,00,000 – 2,00,000
Job Description:
Identifies and resolve Level 1 interactions, and advise on appropriate actions in accordance with
HR policies, processes and employee relation activities/events
Research questions using available information resources
Follow standard help desk procedures
Log all help desk interactions
Administer help desk application
Identify and escalate situations requiring urgent attention to appropriate next level of support per company Service Level Agreement (SLA’s) and procedures
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates
Manage Help desk related reports
Other duties as assigned by Manager
Accountability
Accountable for timely & quality resolution/response for the concerns handled on helpdesk.
Accountable for correct information dissemination
Preferred Experience
Working knowledge of fundamental operations of HR & Labor Processes and Policies
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Desired Profile:
Excellent Oral and written communication skills
Learning skills
customer service orientation
Problem analysis
Problem-solving
Adaptability
Planning and organizing
Attention to detail
Stress tolerance
Specific Skill Requirement
Customer Service Knowledge & Skills
Typing skills (30WPM / 85% accuracy)
Previous Customer Service Experience in a similar role is an advantage
Strong customer service focus – Active “Understanding” skills with ability to empathize with the customer and prioritize customer needs.
Comprehension – Ability to clearly understand the problem statement
Composition – Ability to compose grammatically precise, concise and apt sentences
Communication skills – Ability to communicate correctly and clearly
Technical Knowledge & Skills
Usage of MS office suite (MS outlook, MS Word, MS Excel, Macros)
Knowledge of browsers (MS Internet Explorer)
Process Knowledge & Skills
Data logging process
Multi tasking skills
Proper use of templates for proper scenarios
Education
Fulltime Degree, Master Social Work /Human Resource Management preferred
Objective : The Help Desk Representative is responsible for the coordination and execution of the HR Help Desk functions.
The primary goal of the Help Desk Representative is to provide quality frontline support
with a high degree of customer satisfaction, expertise, and timeliness.
Shift: Involves Night Shift
Freshers can also apply
Company Profile:
Sutherland Global Services is a multinational Technology-Enabled and Business Process Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client’s customers.
Having started operations in 1986 in Rochester, New York, Sutherland now employs over 29,000 professionals offering RightSourcing, seamlessly blended services from its 31 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customers’ lifetime value.
Contact Details:
Executive Name:Neil Taylor
Address:
Sutherland Global Services Inc
383, Velachery Tambaram High Road, Vijayanagar,
Velachery
CHENNAI,Tamilnadu,India 600042
Telephone:9841103669
Email Address:Neil.Taylor@SUTHERLANDGLOBAL.COM