Name Of Company:Amazon Development Centre Pvt Ltd
Experience:0 – 3 Years
Job Title:Customer Service Associate
Location:Bangalore
Education: UG – Graduate – Any Specialization, PG – Any Specialization
No. Of Openings:60
Job Description:
An Amazon.com TAM Associate is a critical part of Amazon.com’s mission to deliver Timely, Accurate and Professional service to Amazon.com customers, which include buyers and sellers.
In a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
General Summary of TSA duties/responsibilities:
Demonstrates clear and polite written and oral communication.
Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Answers messages in authorized email queues as directed by Work flow and Supervisor.
Understands and correctly uses all available tools.
Maintains acceptable call lengths and email handle time, while remaining friendly and informative.
Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.
Maintain quality (currently measured in Expressed Dissatisfaction Rate – EDR) at or below published standard for skill group.
Logs in on time; logs out not before the end of scheduled shift.
Staffs entire phone shift and “aux codes” correctly for all breaks, meals, meetings and events.
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
Demonstrates appropriate sense of urgency for email response times and phone service levels.
All other duties as assigned
Company Profile:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Walkin:
Date:28th Feb & 1st Mar 2011
Time:10.00 Am to 3.00 Pm.
Venue:
Amazon.com IDC Pvt Ltd,
5th floor, Safina Towers,
Millers Road, Bangalore.
Contact Person:Benito