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R2K Software India Pvt Ltd - Bangalore - Technical Support

Name of the Company: R2K Software India Pvt Ltd

Experience: 0 Years

Job Title: Technical Support Engineer

Location:  Bangalore

Education:UG - B.Tech,B.E. - Any Specialization,Diploma - Any Specialization, PG - MCA - Computers

Compensation: Best in the Industry

Job Description:

Monitor R2K customer’s problem tracking system for new service requests and provide second level troubleshooting support and problem resolution.

Support the Development Team in migration and deployment

Manage escalation of issues to R2K engineering staff or 3rd party product vendors as required

Deploy change requests/vendor product upgrades to customer’s test and production environments

Perform general maintenance of customer’s test and production environments

Perform proactive applications monitoring and investigate automated problem alert notifications.

Candidates should be willing to work in flexible shift timings.

Desired Profile:

A first class bachelors degree OR

Diploma in computer applications from any recognized institute

Good analytical and problem solving skills

This will be a contract to hire positio n and candidates maybe absorbed into the payrolls of R2K Software post their performance review after 6 months.

Aptitude and attitude towards customer problems and their solutions

Must be a fast learner

Should be willing to work in flexible shifts.

Excellent communication skills

Should be good in MS Office and Excel

Knowledge of Networking MS SQL Server is not mandatory but will be highly desirable

Candidates who have appreared for test/interview in the last six months need not apply. 2008 and 2009 batch passouts can also apply.

Note: Kindly carry your original educational documents alongwith you, candidates not passing the document verification will not be allowed to appear in the Written Test

Company Profile:

Headquartered in the heart of New York City’s financial district, R2K is a top-tier IT consulting services firm serving Fortune 1000 companies in a wide range of industries, including finance, banking, insurance, healthcare, manufacturing, and sports & entertainment. Focused on Enterprise Content Management and Business Process Management solutions, R2K offers its customers a full range of services including new enterprise implementations, application support, and system integration. As a premier partner of the leading ECM product companies IBM FileNet, EMC Documentum, and Microsoft (Sharepoint) and data capture products Kofax, Captiva, and Captaris Rightfax, R2K provides enterprise content management solutions end to end.

R2K’s India development center is based in Bangalore. R2K India is a key component of R2K’s global strategy, with responsibilities for delivering solutions to the North American, European, and Asia Pacific customers.

Walkin Date: 8th January

Time: 9.30 AM

Contact Details:

Executive Name: Shubhangi Shubha


R2K Software India Pvt Ltd

Vaswani Victoria, 30, Victoria Road,

BANGALORE,Karnataka,India 560047

Email Address:
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