Experience: 0 - 5 Years
Job Title:Quality Analyst
Location: Delhi/NCR
Education:UG - Any Graduate - Any Specialization,Graduation Not Required, PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation: Rupees 1,00,000 - 1,75,000
Job Description:
Monitoring the call as per compliance
Ability to take on call calibration sessions with client/s, Operations team.
Ability to identify the gap between ‘As Is’ and ‘Desired’ in process/s
Preparing evaluation sheet
Taking quality sessions
Giving feedback to agents
Call Monitoring- Call Barging-Call Auditing-Quality Auditing
Desired Profile:
Candidates having experience into Voice Quality is must
Good communication skills
Graduates/Undergraduates can apply.
Company Profile:
Serco improves the quality and efficiency of essential services that matter to millions of people around the world.The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.Our private sector customers are industry-leading organizations in a wide variety of markets.
We have nearly 50 years’ experience of helping our customers achieve their goals. Many want us to improve their productivity and service quality. Others need us to support their rapid growth. Government customers face crucial issues such as economic development, congestion, security and climate change. They value the innovation and passion we bring to these challenges, and the collaborative, flexible and imaginative way we work.
Contact Details:
Executive Name:CHAYA
Telephone: 011-45081295
Email ID: chaya.kumari@serco.com