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Nokia India Pvt. Ltd. - Gurgaon - Analyst

Name of the Company:Nokia India Pvt. Ltd.

Experience:0 - 3 Years

Job Title:Support Analyst


Education:UG - B.Com - Commerce

Job Description:

Support Analyst Partner Operations - Mobile Financial Services

Position description:

The Support Analyst Partner Operations is a position for handling Partner Operations managing various operational activities with partners.

The position reports to Manager, Partner Operations.

Key Tasks:

Documentation of manuals with partners and sign-off

On-boarding and training to Partners for conducting daily operations

Coordination with Partners for smooth running of daily activities

Coordination with internal teams such as Sales, Channels & Marketing

Resolving any operational issue raised by Customer within agreed SLAs

Conducting daily reconciliations for the transactions carried out to facilitate settlement with Partners

Carrying out daily activities in accordance with Standard Operating Procedures

Updating process manuals and documentation

Filing and maintaining records for all transactions

Compliance with internal and external regulations, guidelines and policies

Handling all customer issues / queries as per agreed SLAs

Resolving customer queries received from Customer Support Team as per agreed SLAs

Carrying out all the processes as per agreed SLAs

Following all internal guidelines and policies

Cross-training of team members on daily activities

MIS & Reporting

Desired Profile:

Commerce Graduate

0-3 years experience in handling reconciliations

Experience in bank, operator or other customer facing high-volume transaction business

Knowledge of Settlement Process

Good communication skills

Collaboration and networking with 3rd parties and business functions

Understand the operations process

Excellent interpersonal skills

Knowledge of MS office

Team Player

Company Profile:

Nokia has played a pioneering role in the growth of cellular technology in India, starting with the first-ever cellular call a decade ago, made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its India operations in 1995, and presently operates out of offices in New Delhi, Mumbai, Kolkata,Jaipur,Lucknow,Chennai, Bangalore, Pune and Ahmedabad. The Indian operations comprise of the handsets business; R&D facilities in Bangalore and Mumbai; a manufacturing plant in Chennai and a Design Studio in Bangalore. Over the years, the company has grown manifold with its manpower strength increasing from 450 people in the year 2004 to over 15000 employees in March 2008 (including Nokia Siemens Networks). Today, India holds the distinction of being the second largest market for the company globally.

Contact Details:

Executive Name:Vidya Kumar

Reference ID:776127

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