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BMC Software Careers

Assoc Information Developer - India

Job ID: 9903
Location: IND Pune
Functional Area: Product Development
Employment Category: Full-Time Regular

Position Description 
The Assoc. Information Developer is a writing member of the IDD team with responsibility for authoring and updating content for enterprise software products for platform and application software.- Contribute to the development of high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers.- Interactively contribute to the documentation creation and maintenance process.- Under direction of IDD Managers and lead information developers, take ownership of the documentation for a product area, follow through and complete the product cycle, and report accurate and timely status for all assignments.- Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.- Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.- Balance work volume and quality, and appropriately escalate issues to management.- Collaborate with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers. - Monitor the problem tracking database to identify documentation problems or changes and trends in product usability issues. - Work with lead information developers and editors to understand concepts for optimizing documentation for localization.- Initiate and recommend creative ways to improve technical information deliverables and processes. - Maintain a good working relationship with individuals internal and external to IDD and BMC.

Position Requirements 
Experience developing technical documentation for enterprise software audiences.- Hands-on experience with accepted industry-specific publishing tools.- Demonstrate excellent communication and interpersonal skills with ability to effectively work with global and culturally diverse departments and groups. - Ability to adjust priorities and quickly learn new technologies and software applications.- Ability to effectively handle multiple projects.- Recent experience developing HTML-based documentation with an authoring tool.- Experience writing documentation for internet-based technologies or client-server applications and technologies. BMC is an Equal Opportunity Affirmative Action Employer.

About BMC Software:
Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion.

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